topic 2 factor authentication in Get Support

2 factor authentication

Dyl65257 — Mon, 10 Nov 2025 06:03:09 GMT

I lost my phone and my monthly subscription ran out the following day. I need to confirm my identity, but it’s sending the verification code to my phone number which I obviously don’t have access to. I currently have a new phone and am trying to purchase an ESim and update my subscription.
thank you

Re: 2 factor authentication

BKNS27 — Sun, 09 Nov 2025 09:10:04 GMT

@Dyl65257

Just simply click on the Resend Code/Didn’t Receive Code button and have the 2FA code sent to your email.

If you are having issues login. Contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket then Contact.

Download the PM app the new phone Once you are in your account. Purchase a new eSIM. It will be free if the old phone was on eSIM. If not and it was a SIM then you will need to purchase a new eSIM and everything will transfer over.

Re: 2 factor authentication

Dyl65257 — Sun, 09 Nov 2025 11:24:08 GMT

That worked for accessing my public mobile account but it doesn’t give me the option to send to my email for verification of myself. Just says code resent.

Re: 2 factor authentication

softech — Sun, 09 Nov 2025 12:39:18 GMT

@Dyl65257

Please engage PM support for assistance, Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there