topic Re: overcharge in October in Get Support

overcharge in October

yh333 — Sun, 09 Nov 2025 03:23:12 GMT

October 02，public mobile self ser Edmonton AB $16.75

October 06， public mobile self ser Edmonton AB $5.25

Re: overcharge in October

Socrates8567 — Sun, 09 Nov 2025 03:27:15 GMT

Contact pm by creating a ticket using the direct message for further assistance with the next steps.

Their reply will be HERE in your mailbox.

Re: overcharge in October

slusagm — Sun, 09 Nov 2025 03:28:23 GMT

do you have a $20 plan? $16.75+5.25 is $20 + E911 + tax , does it sound right?

if not, ask PM to confirm. Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: overcharge in October

Handy1 — Sun, 09 Nov 2025 03:29:01 GMT

@yh333 If you don’t buy some sorta add and one charge is pending and not bit charges posted on credit card ask support to clarify and fix is needed.

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: overcharge in October

softech — Sun, 09 Nov 2025 03:33:04 GMT

@Socrates8567 wrote:
Contact pm by creating a ticket using the direct message for further assistance with the next steps.
Their reply will be HERE in your mailbox.

@Socrates8567

Please note that Customers should use Chatbot to open ticket with PM CS agent for prompt response.

Customers should ONLY use direct message in cases that they cannot authenticate with Eversafe, such as new customer without an EverSafe login or people who forgot them login credentials.

Please start advising people to use Chatbot to open ticket.