topic Re: eSIM in Get Support

eSIM

Kentdc — Sun, 09 Nov 2025 03:20:39 GMT

I have been trying for days to transfer my eSIM to my new phone. I have been following what support has told me but there is something wrong with my account and the chat support has been useless. Is there a number I can call? Or somewhere I can go

Re: eSIM

Meow — Sat, 08 Nov 2025 19:30:03 GMT

No number to call for assistance.

You need to install/activate new eSIM and then to transfer number through your PM accouont.

Re: eSIM

Socrates8567 — Sat, 08 Nov 2025 19:30:46 GMT

Hello

There is no way to transfer an eSIM. You have to download the app on the phone, purchase a new eSIM, it will be $5 up front but when you get to the checkout, it will be free of charge. It's that easy and simple.

If you're still having issues, contact a csa.

Contact pm by creating a ticket using the chatbot or direct message for further assistance with the next steps. Their reply will be HERE in your mailbox.

Re: eSIM

slusagm — Sat, 08 Nov 2025 19:40:41 GMT

What have you tried so far?

Download PM app on new phone, login. And buy new eSIM from Account -> Purchase sim card, choose eSIM

If trouble getting 2FA, click Didn't receive code or Resend code and choose Send email

Re: eSIM

Kentdc — Sun, 09 Nov 2025 02:11:07 GMT

I am unable to get to the page cause every time it thinks I’m new or something but I have had this account for a while now, and the data is working perfectly fine on my old phone.

Re: eSIM

slusagm — Sun, 09 Nov 2025 02:57:59 GMT

so, the system thought you are new? it is just a login issue then. Ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check