topic Re: Help account to recover account? in Get Support

Help account to recover account?

Wagyu1129 — Sun, 09 Nov 2025 00:29:36 GMT

Hi there,
My friends phone just died out and have no access to her account. She forgot what email it is and can not recover her account because it's an eSIM and everything is on line.Would anyone know who to get in touch with to resolve this issue?
Thanks,

Re: Help account to recover account?

slusagm — Sun, 09 Nov 2025 00:31:00 GMT

if she does not even know the email, she will need to use another email to create a new Community account first, then Message PM and they will sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help account to recover account?

Socrates8567 — Sun, 09 Nov 2025 00:37:53 GMT

One option is this. Click on the Forgot email or password and try those options. If these options don't work, then contact a csa.

Contact pm by creating a ticket using the direct message for further assistance with the next steps.

Their reply will be HERE in your mailbox.

Re: Help account to recover account?

Wagyu1129 — Sun, 09 Nov 2025 00:41:53 GMT

Thank you, it's was my thought as well.

So I submitted a ticket for her