topic Re: New contract in Get Support

New contract

Nina1995 — Sat, 08 Nov 2025 19:40:21 GMT

How to set up phone to switch from telus to public mobile

Re: New contract

Socrates8567 — Sat, 08 Nov 2025 19:56:19 GMT

To set up Public Mobile, first subscribe to a plan on their website or app, then choose and activate a SIM card or eSIM. After creating an account and verifying your identity, you will complete the payment and either get a new number or port your existing one.

Know the following before you decide to port over.

Public mobile is self serve. There are no customer service numbers to call. Everything is done on these forums and private chats with customer service which can take hours to get back to you or even days.

Public mobile is meant for people who are computer savvy.

Get a sim card from Amazon faster than getting it from pm. Reports have stated here it can take several weeks to receive it in the mail

And finally, now may not be the best time to sign up in my opinion. With Black Friday just around the corner, there may be way better offers coming. Might want to consider holding on.

Re: New contract

slusagm — Sat, 08 Nov 2025 19:59:11 GMT

@Nina1995

These are what you need to do

make sure your Telus account is still active
get the Telus account number
download PM app and subscribe.
You will be asked about phone number after payment step. Enter the phone number and Telus account number
Rogers will send you a sms text, reply yes within 90 mins
then wait till Telus sim no longer work, you can put your PM sim card in the phone and all done

Re: New contract

Dunkman — Sat, 08 Nov 2025 20:04:05 GMT

@Nina1995

You can also check out the help articles:

https://www.publicmobile.ca/en/get-help/articles/subscribing

https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: New contract

BKNS27 — Sat, 08 Nov 2025 22:42:12 GMT

@Nina1995

There are no contact with PM. It is a prepaid service for 30 days and if you setup AutoPay for your monthly renewal. You can close your account or port to another carrier anytime but best to close or port out a couple of days before your renewal date. No refund/prorated for unused days.