topic I paid for a promotion but didn't get it Public Mobile here. Don't miss out on this limited time off in Get Support

I paid for a promotion but didn't get it Public Mobile here. Don't miss out on this limited time off

GeorgeDuchesne — Sun, 09 Nov 2025 03:27:19 GMT

Re: I paid for a promotion but didn't get it Public Mobile here. Don't miss out on this limited time

Socrates8567 — Sat, 08 Nov 2025 18:45:11 GMT

Contact pm by creating a ticket using the chatbot or direct message for further assistance with the next steps. Their reply will be HERE in your mailbox.

Re: I paid for a promotion but didn't get it Public Mobile here. Don't miss out on this limited time

slusagm — Sat, 08 Nov 2025 18:54:57 GMT

Could be just browser cache problem. Just check again using browser with incognito mode

If you still see the old plan, ask PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I paid for a promotion but didn't get it Public Mobile here. Don't miss out on this limited time

GeorgeDuchesne — Mon, 24 Nov 2025 17:44:23 GMT

the problem was not resolve on my new promotion

Re: I paid for a promotion but didn't get it Public Mobile here. Don't miss out on this limited time

CSA_PM — Mon, 24 Nov 2025 17:58:25 GMT

Thank you for the escalation! The customer is in contact with an agent.