topic Re: Credit card changed so payment failed and now need to reactivate account in Get Support

Credit card changed so payment failed and now need to reactivate account

RoccoMuscari — Sat, 08 Nov 2025 01:22:42 GMT

The problem is when I log into public mobile it's in a login loop and it won't show me anything about my account there is no reactivate button.

Re: Credit card changed so payment failed and now need to reactivate account

Socrates8567 — Sat, 08 Nov 2025 01:24:31 GMT

@RoccoMuscari wrote:
The problem is when I log into public mobile it's in a login loop and it won't show me anything about my account there is no reactivate button.

Hello.

Public Mobile website cache issues are common, and they are typically resolved by clearing your browser's cache and cookies, closing and restarting your browser completely. Other solutions include trying a different browser, using incognito or private mode, forcing a refresh, or using the Public Mobile app if the website is a problem.

Re: Credit card changed so payment failed and now need to reactivate account

hTideGnow — Sat, 08 Nov 2025 01:26:29 GMT

hi @RoccoMuscari

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then maybe use voucher to activate the account first. Buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or call 1-855-4PUBLIC from another phone

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

Re: Credit card changed so payment failed and now need to reactivate account

RoccoMuscari — Sat, 08 Nov 2025 01:26:46 GMT

Already tried closing and restarting as well as downloading the app. When using the app it allowed me to log in and then try to tell me to select a plan and register a Sim etc etc when I'm already a customer with a phone and phone number

Re: Credit card changed so payment failed and now need to reactivate account

Socrates8567 — Sat, 08 Nov 2025 01:36:30 GMT

@RoccoMuscari wrote:
Already tried closing and restarting as well as downloading the app. When using the app it allowed me to log in and then try to tell me to select a plan and register a Sim etc etc when I'm already a customer with a phone and phone number

Hello @RoccoMuscari

That should be an easy fix. It just means your account and email somehow got disengaged. A csa can fix that. Just send them a message.

Please use the chatbot or direct link to contact a csa. They will reply to your mailbox here.