topic Re: Phone plan in Get Support

phone plan

slupjohnb — Fri, 07 Nov 2025 22:46:37 GMT

today i tryed to change my plan to a 5g plan. it gharged my credit card but i don't think it was completed

edited by computergeek541: changed category label as discussion isn't related to Community

Re: phone plan

CSA_PM — Fri, 07 Nov 2025 17:09:41 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Phone plan

slupjohnb — Fri, 07 Nov 2025 22:27:06 GMT

Today I tryed to get a new 5g plan.i entered my credit card number and was charged 44.80. I would like that refunded as i didn't finish trying to get the plan. I find this very confusing.

Re: Phone plan

slusagm — Fri, 07 Nov 2025 22:28:52 GMT

Yes, PM will help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Phone plan

Socrates8567 — Fri, 07 Nov 2025 22:31:09 GMT

Just know, they will try to offer you a credit to your account, and not a refund. A refund for some reason is a longer process. If you do ask for a refund, make sure you watch your credit card for the refund payment.

Please use the chatbot or direct link to contact a csa. They will reply to your mailbox here.

Re: Phone plan

Sansan — Fri, 07 Nov 2025 22:31:19 GMT

A Public Mobile agent tried to each you earlier.

Click your Avatar picture, to see the message they sent you and respond to it.

Click messages, and then inbox or the envelope ✉️ upper right corner.

Re: Phone plan

Dunkman — Sat, 08 Nov 2025 00:07:17 GMT

@slupjohnb

CSA_PM (PM customer service ) did sent you an earlier private message. Need to respond to that message.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

However, CSA_PM may be getting off shift soon and usually don't work over the weekend. If you are in conversation with CSA_PM, they should be able to help.

If they are not available at this time, then you may need to send a private message to CS_Agent as described earlier.

P.S. I will combine your duplicate threads.