topic Network in Get Support

Network issue

Nysha1818 — Fri, 07 Nov 2025 21:37:01 GMT

I have no network in my phone , tried all which your app says , google says , chat GTP says … please help, I am out of Canada

Re: Network issue

umnikke8 — Fri, 07 Nov 2025 21:51:25 GMT

If you are outside of Canada, you are roaming. Public supports roaming in the US with Can-US plans and add-ons. Also supports Mexico with Can-US-Mexico plans. If you are somewhere else then you'll have to look for other options. So to start do you have one those plans or add-ons? If so, then you need to enable roaming on your phone and if it doesn't automatically connect to a roaming partner, then try manually connecting.

Re: Network issue

Sansan — Fri, 07 Nov 2025 21:49:49 GMT

Public Mobile services does not work outside of Canada without proper plan or add-ons.

Which plan do you have?

Network

Nysha1818 — Fri, 07 Nov 2025 22:05:00 GMT

I am in Europe and no network at all

Re: Network

slusagm — Fri, 07 Nov 2025 22:06:27 GMT

That is expected. PM does not have roaming service in Europe at all

It only has it in USA and Mexico

Re: Network

computergeek541 — Fri, 07 Nov 2025 22:14:16 GMT