topic Re: New Esim in Get Support

New Esim

Raslan — Fri, 07 Nov 2025 23:15:04 GMT

Hi how are you i’m currently out of the country and I recently transferred phones and my public Esim didn’t move with me. So I was wondering if you guys can send me a new Esim and tell me about my account and when my phone number expires because I’m gonna be out of the country until march but I don’t wanna lose my number thanks for you support.

Re: New Esim

hTideGnow — Fri, 07 Nov 2025 23:02:30 GMT

hi @Raslanyou don't need eSIM to do all these

if you cannot get thr code that way, just message PM for help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New Esim

Socrates8567 — Fri, 07 Nov 2025 23:14:27 GMT

Hello @Raslan

If you are already out of the country, this could pose a problem. Public mobile only holds an account with non payment for 89 days. Clearly it's longer than your gone. The option I was going to suggest was to consider using Number Barn to hold your number there till you get back as it's much cheaper than paying for a plan for 4-5 months. But you won't get the porting request to your phone because you're not in Canada. I hate to say it, but you will be stuck paying for a service you won't use until you get back if you want to keep your number. You really should have dealt with this before you left. The only other option I can recommend is for you to purchase another eSIM via the web and it will send you a QR code to your email address to load it. If you have a friend here in Canada still who has a spare phone who can do it for you so the eSIM is on that phone, you can then port to Number Barn and have your friend say YES to that port. At least your number will be saved and you'll save a ton of money. But that sure is a lot of work to keep your number. Hope my ideas help.

Re: New Esim

Raslan — Fri, 07 Nov 2025 23:21:21 GMT

Thanks for your support your solutions are pretty helpful. See i delayed the problem thinking i would be able to get service where I am. But that wasn’t the case, I can’t even order a New esim because it asks for a verification code through phone number (I’ve already tried the resend email option) But that doesn’t work someone from the customer support team hit me up so i’ll see what happens and move from there thanks for your support.

Re: New Esim

Socrates8567 — Fri, 07 Nov 2025 23:39:32 GMT

@Raslan wrote:
Thanks for your support your solutions are pretty helpful. See i delayed the problem thinking i would be able to get service where I am. But that wasn’t the case, I can’t even order a New esim because it asks for a verification code through phone number (I’ve already tried the resend email option) But that doesn’t work someone from the customer support team hit me up so i’ll see what happens and move from there thanks for your support.

Well actually, if you click on didn't get the code, you can send it to your email or even your voicemail if those options are available. Try and see....

Re: New Esim

hTideGnow — Sat, 08 Nov 2025 00:08:07 GMT

hi @Raslan

if Send email is not there, that mean you have not completed the first time verification using SMS, you have to submit ticket by direct message and ask PM support agent to help

Re: New Esim

Raslan — Sat, 08 Nov 2025 00:17:42 GMT

Sadly it didn’t come up once i was able to log in. The link you sent i’m talking to a agent but there asking for the last 4 digits in my credit card and my postal code am I good with giving them it, I’m skeptical because they dint give me my ticket number. And they said I private messaged them and not a ticket request.

Re: New Esim

hTideGnow — Sat, 08 Nov 2025 00:24:38 GMT

hi @Raslan the link was sent by me 🙂

no need to worry, because you sent by direct message, there is no ticket number. But as long as messages come from CS_Agent or CSA_PM, they are the right one

PM support agent will reply you and continue working with you. Keep checking your Community inbox every hour

Re: New Esim

Dunkman — Sat, 08 Nov 2025 00:26:34 GMT

@Raslan

CS_Agent needs to confirm ownership of account. Otherwise, hackers can get into customer's accounts. When you private message, you will not get a ticket number. They will often ask the last 4 digits of your credit card on file and other personal information to verify ownership.

Re: New Esim

Raslan — Sat, 08 Nov 2025 00:27:02 GMT

Yeah it says CS_agent so I’m good to trust it right? Thanks for all your help!

Re: New Esim

hTideGnow — Sat, 08 Nov 2025 00:28:37 GMT

@Raslan wrote:
Yeah it says CS_agent so I’m good to trust it right? Thanks for all your help!

Hi @Raslan

yes, that is from PM staff 🙂

Re: New Esim

Raslan — Sat, 08 Nov 2025 00:30:43 GMT

Yeah I got it i sent over the info hopefully this issue will be resolved Thanks for your help.