https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-Not-Changing/m-p/1382764#M946691 <P>I changed the number for my sim card in My Account but when i Checked the number from "About" on phone it indicates it has not change from the previous one. I waited a couple of hours removed the sim from phone reinstalled and phone still indicates old number. Tried in a couple of phones and "About" doesn't indicate new number.</P> Fri, 07 Nov 2025 21:33:50 GMT PAMIDATA4 2025-11-07T21:33:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-Not-Changing/m-p/1382764#M946691 <P>I changed the number for my sim card in My Account but when i Checked the number from "About" on phone it indicates it has not change from the previous one. I waited a couple of hours removed the sim from phone reinstalled and phone still indicates old number. Tried in a couple of phones and "About" doesn't indicate new number.</P> Fri, 07 Nov 2025 21:33:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-Not-Changing/m-p/1382764#M946691 PAMIDATA4 2025-11-07T21:33:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-Not-Changing/m-p/1382765#M946692 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/605286">@PAMIDATA4</a>&nbsp;, the online account is notorious for having data caching issues from time to time.&nbsp; Please check again using incognito mode on the browser when accessing the account.&nbsp; If using the mobile app, delete app data.&nbsp; Note that if the SIM card change was effective, the new SIM card would be active and working.&nbsp;&nbsp;</P> Fri, 07 Nov 2025 21:35:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-Not-Changing/m-p/1382765#M946692 will13am 2025-11-07T21:35:31Z