topic Number transfer in Get Support

Number transfer

Rhondamillriver — Fri, 07 Nov 2025 19:19:36 GMT

How do I transfer my number to y new provider. I got a text to accept it but it won’t send

Re: Number transfer

slusagm — Fri, 07 Nov 2025 19:29:42 GMT

Reboot phone and try sending regular text to friend to test. You see to make sure text work to be able to port out

If still cannot send, ask PM . Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number transfer

Socrates8567 — Fri, 07 Nov 2025 19:41:34 GMT

Hello.

If you already received the text message to port out, it can take up to 2 hours or more to port from pm to another service provider. Just let it take it's time. You can reboot your phone if you wish. If you still see Public Mobile at the top of your phone, the transfer hasn't been fully completed. If your phone says SOS, the port is complete and you can turn off your phone and remove your pm sim card then insert your new providers sim card. There is no need to contact a customer service agent here at public mobile since you are porting out. The proper customer service agent should be contacted at your new service provider.