topic Re: Autopayment system issues Feb 23 2024 in Get Support

Re: Autopayment system issues Feb 23 2024

Surexama — Fri, 07 Nov 2025 16:24:17 GMT

I see it's been a while since you've posted, but I just want to ask if anyone else noticed issues with auto-pay this month too? I had a strange delay and wasn't sure if it's still an ongoing thing or just a one-off. Might be helpful to compare notes in case the problem's creeping back.

Re: Autopayment system issues Feb 23 2024

hTideGnow — Fri, 07 Nov 2025 16:28:23 GMT

hi @Surexama

important thing is if you have service now.

if you have service and just My Account not update with the latest cycle date, it is ok. Sometimes it just take longer for the site to update

Re: Autopayment system issues Feb 23 2024

Dunkman — Sat, 08 Nov 2025 17:33:59 GMT

@Surexama

Autopay failures are reported on the forum every few days for a while.

However, PM is investigating some different autopay issues recently. What happened in your situation?