topic Voicemail notifications in Get Support

Voicemail notifications

ArtK — Fri, 07 Nov 2025 16:21:19 GMT

I’m new to PM. I just set up my voicemail, no problem. Then I called my number from another phone and left a message. Back on my iphone I see a missed call, but there’s no notification that there is a voicemail. I’m puzzled. How am I supposed to know that someone has left me a message? Please don’t say “you have to call the voicemail to see if there are messages waiting” !!

Re: Voicemail notifications

hTideGnow — Fri, 07 Nov 2025 16:24:59 GMT

hi @ArtK

notification for VM is hit and miss for some, mainly iPhone for whatever reason

try Reboot phone and reset network settings

Re: Voicemail notifications

hairbag1 — Fri, 07 Nov 2025 16:25:56 GMT

@ArtK

there should be a notification of voicemail waiting on your iPhone. It might take a few minutes for the indication though. That's how it works on my iPhone anyhow.

Re: Voicemail notifications

ArtK — Fri, 07 Nov 2025 17:09:49 GMT

Where do you reset the network settings? Don’t see it under Settings>Cellular

Re: Voicemail notifications

hTideGnow — Fri, 07 Nov 2025 17:15:37 GMT

hi @ArtK

To reset your iPhone's network settings, go to Settings , click General and then Transfer or Reset iPhone, then choose Reset, then tap Reset Network Settings

Re: Voicemail notifications

ArtK — Fri, 07 Nov 2025 17:37:48 GMT

Tried this. Didn’t work. Any ideas on how to get a live agent with PM, not A.I. chat? Or heaven forbid get support on a phone call?

Re: Voicemail notifications

CSA_PM — Fri, 07 Nov 2025 17:43:42 GMT

Hello @ ArtK,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.