topic Re: I am still being charged in Get Support

I am still being charged

pniranjanan — Fri, 07 Nov 2025 15:18:21 GMT

I disconnected my service, but a month later rejoined (kept same phone number). When I rejoined, I used a different credit card. Now, I am being charged twice, one for my cancelled service (old credit card), and one for my new service (new credit card). Please refund those charges, and stop charging me for future months. Thanks

Re: I am still being charged

Socrates8567 — Fri, 07 Nov 2025 15:27:05 GMT

To get a refund, you must contact a csa.

Plus use the chatbot or direct link to contact a csa

They will reply to your mailbox here.

Re: I am still being charged

hairbag1 — Fri, 07 Nov 2025 15:29:09 GMT

@pniranjanan

use the mobile app and log in and disable Subscribed. That should stop any more $$ coming out of your on file payment cards.

Re: I am still being charged

CSA_PM — Fri, 07 Nov 2025 16:17:19 GMT

Hello @ pniranjanan,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I am still being charged

pniranjanan — Sun, 09 Nov 2025 14:53:12 GMT

In the app, I looked in Subscription -> Manage Subscriptions, but cannot find a way to cancel my previous subscription (previous subscription does not appear)