topic Data usage in Get Support

Data usage

Ceelouees — Thu, 06 Nov 2025 23:15:30 GMT

I have run out of data the last 2 months before my subscription renewed. I just went in to check data usage and there is a lot of data being used when I'm not even awake yet. Maybe this isn't a question for here but does anyone know what might be using a lot of data when I'm not even on my phone?

Re: Data usage

softech — Thu, 06 Nov 2025 21:49:23 GMT

@Ceelouees

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: Data usage

Ceelouees — Thu, 06 Nov 2025 21:51:22 GMT

@softech wrote:
@Ceelouees
PM does not update the data usage constantly. In fact, it only update it twice a day.
So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.
Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info
Oh, that makes more sense. Thank you very much.