Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working.

TomPublic — Thu, 06 Nov 2025 18:02:04 GMT

I have received the replacement Visa card today I have entered the payment and the subscription should have started - it's been a couple hours and this Public Mobile cell service is not working . How long does it take for it to restart?

Re: Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working.

hTideGnow — Thu, 06 Nov 2025 18:07:05 GMT

hi @TomPublic

did you update the credit card on My Account? Even the expiry date changed but with same number, you need to update it

or you can load up enough money for renewal here:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

topic Re: Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working. in Get Support

Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working.

Re: Subscription paid 2 hrs ago when replacement credit card received. Cellphone still not working.