topic Re: Mobile Outage in Vancouver and Calgary in Get Support

Mobile Outage in Vancouver and Calgary

hTideGnow — Wed, 05 Nov 2025 22:49:34 GMT

HI All,

Please note that there is currently some mobile service degradation in Vancouver (since Nov 4 @ 5:38PM) and Calgary (since today @ 11:46AM)

They are both under investigation with no ETA.

If you experiencing issue, reboot your phone every hour and check if issue is resolved in your area

https://www.telus.com/en/ab/outages

Re: Mobile Outage in Vancouver and Calgary

Anne60 — Thu, 06 Nov 2025 02:42:08 GMT

Thanks hTide, I’m in Toronto so the outage in Western Canada doesn’t affect me. My data and texting work fine, I’m just not able to make any outgoing calls which is very concerning. I tried sending a message through the app, but the app isn’t working. And when I tried to send a direct message to an agent it told me that the service was unavailable. I’m getting locked out out of return.

Re: Mobile Outage in Vancouver and Calgary

hTideGnow — Thu, 06 Nov 2025 18:03:23 GMT

HI All,

no good news in the Vancouver and Calgary area, in fact, Coquitlam is added to the affected area