Transfer

agarcon1402 — Thu, 06 Nov 2025 23:52:12 GMT

i used to buy my subscription at a local store, now they don’t sale it anymore and told me I have to go online. How do I link my activated SIM card to my account?

Re: Transfer

hTideGnow — Thu, 06 Nov 2025 17:50:59 GMT

hi @agarcon1402

are you buying voucher or activating new account?

if you are buying vouchers, you can still buy it from Shoppers Drug mart or Loblasws

if you are activating new accounts, you will need to get a new sim card (you cannot reuse old one). You can buy a new PM sim card from Telus or Koodo or Mobile Klink

but if you are not activating new account, you have a work service and just cannot login, you will have to ask PM support agent to help.

you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Once you can login, check if you have a credit card there and enable autopay.

topic Transfer in Get Support

Transfer

Re: Transfer