topic Re: Postal Code in Get Support

Postal Code

FrostMan67 — Thu, 06 Nov 2025 23:53:21 GMT

Hey, I'm signing up for something that needs my postal code, any way you could help me out?

-Thanks

Re: Postal Code

slusagm — Thu, 06 Nov 2025 17:39:02 GMT

you are signing up with Public Mobile service right? just fill the postal code used on the credit card or debit card that you are going to use for PM payment

Re: Postal Code

hTideGnow — Thu, 06 Nov 2025 17:40:51 GMT

Hi @FrostMan67

does the system able to find your address? If so, the postal code should be populated as well. What error you got?

Re: Postal Code

FrostMan67 — Thu, 06 Nov 2025 17:42:20 GMT

This system does not have a way to find my address and i'm trying to figure out a way to find my postal code.

-Thanks

Re: Postal Code

slusagm — Thu, 06 Nov 2025 17:47:33 GMT

@FrostMan67

it is possible the system cannot find some addresses, especially new ones

but ask PM to check and maybe they can add it manually so you can lookup and subscribe. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage