topic My Account in Get Support

My Account

Rocky_me — Thu, 06 Nov 2025 16:29:20 GMT

Why is it when I want to log into my account the Public Mobile takes me to my Wife Teresa's account?

Re: My Account

hairbag1 — Thu, 06 Nov 2025 16:32:58 GMT

@Rocky_me

Try rebooting your cell before logging in to your account.

Re: My Account

Handy1 — Thu, 06 Nov 2025 16:34:20 GMT

@Rocky_me It’s cache issue , best to use two separate devices for each account for logging in that or if in same device one account with app the other on website. Or you have to clear cache and cookies and use new browser window to log into the offends accounts can also delete the app and reinstall it each time you want to log into to the other account if on same device

Re: My Account

hTideGnow — Thu, 06 Nov 2025 16:35:34 GMT

hi @Rocky_me

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My Account

CSA_PM — Thu, 06 Nov 2025 16:36:58 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage