topic extra data in Get Support

extra data

apollo-04 — Thu, 06 Nov 2025 16:26:06 GMT

I used my reward points for 5gb of extra data and it says that it's not compatible with my subscription. what's the deal?Shouldn't they have known that before taking my points?

Re: extra data

hTideGnow — Thu, 06 Nov 2025 16:34:48 GMT

hi @apollo-04

do you have an unlimited data plan at slow speed? if it is, that might be the reason

but ask PM support agent to check and confirm.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: extra data

CSA_PM — Thu, 06 Nov 2025 16:35:55 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: extra data

apollo-04 — Sun, 09 Nov 2025 12:46:46 GMT

I just realized that when you gave back 5$ not 5 points you also took an extra GB that I paid for and would like back please.

customer service

apollo-04 — Sun, 09 Nov 2025 14:25:17 GMT

So when the customer service "fixed" my data issue but refunding 5$ and not 5 points, they also took a FB of data that I had purchased in October. It had been on there until they refunded me. I'd like it back please.

Re: customer service

slusagm — Sun, 09 Nov 2025 15:47:27 GMT

@apollo-04

we are only customers here and we won't be able to help with payment issue like that

Since you already messaged with CS_agent or CSA_PM, you should reply that and continue working with them. That is the only way to get that resolved.

Re: customer service

apollo-04 — Sun, 09 Nov 2025 15:56:37 GMT

I did. But the first time I had an issue I wrote on this platform and someone from customer service sent me a private message. So I thought I would cover my bases.

Re: customer service

slusagm — Sun, 09 Nov 2025 15:59:33 GMT

I think one Oracle might have escalated your case in the beginning. But once you are talking to PM directly, continue that.

and report back here later and tell us all taken care of

Re: extra data

apollo-04 — Fri, 14 Nov 2025 10:25:36 GMT

I've been told the 5gb has been added to my account. I tried asking if it was an unlimited data account but they never answered me. It does say unlimited data on the description of my subscription. I won't know until I run out of data I guess.