topic Re: Double charged in Get Support

Double charged

Chris1107 — Thu, 06 Nov 2025 15:02:03 GMT

Every month my account gets cut off day before or day the payment is due. Even though money is in my account. I have to go into my account and pay it myself. I did and then I was charged again. This is ridiculous. I had to pay it physically because I had no service. I paid for it. Then you took funds from my account.

Re: Double charged

will13am — Thu, 06 Nov 2025 15:17:36 GMT

@Chris1107 , have your turned on subscription? That is how the auto renewal takes place. As for being doubled charged, please use the chat link in the lower right corner of the web page to initiate a support ticket.

Re: Double charged

Handy1 — Thu, 06 Nov 2025 15:18:41 GMT

@Chris1107 Public mobile is every 30 days not monthly , so the payment date will always change , but if you have been double charged on same day check credit card and ensure one charge is not just pending if so it should fall off but if you have both charges posted then ask support to help fix

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged

Chris1107 — Thu, 06 Nov 2025 15:19:06 GMT

Yes its renewed every month from my account. The problem is for some reason they cut me off the day before payment is taken out. This happens often.

Re: Double charged

hTideGnow — Thu, 06 Nov 2025 15:26:54 GMT

hi @Chris1107

where you see the charges? if you meant you see two lines on My Account's Payment History, they are not double charges, PM always shows 2 linee for every renewal, one showing inflow of the money, 2nd showing actually using of the money for renewal