topic Re: How can I get a refund? in Get Support

How can I get a refund?

hkmhan — Thu, 06 Nov 2025 04:17:51 GMT

Hi, I've signed up and had issues with eSim activation. I needed to set up a number quick so I had to set up with another provider. How can I get a refund on my activation/account?

Thank you.

Re: How can I get a refund?

computergeek541 — Thu, 06 Nov 2025 04:19:48 GMT

@hkmhan wrote:
Hi, I've signed up and had issues with eSim activation. I needed to set up a number quick so I had to set up with another provider. How can I get a refund on my activation/account?

Sorry, but all sales are final. You'll need to work with Public Mobile to get your Public Mobile service working.

Re: How can I get a refund?

slusagm — Thu, 06 Nov 2025 04:30:22 GMT

PM is a prepaid provider, but we have also seen PM agrees to issue refund in cases that the account was never setup and or the subscriber was unable to use the service So, you will have to check with PM yourself. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage