topic Re: cannot send and download mms message in Get Support

cannot send and download mms message

jeffrayhuang — Mon, 27 Jan 2025 20:58:40 GMT

Since I subscribed to public mobile from about a month ago, I was not able to send and download mms messages. Before I moved here, it was all fine with other carriers. I checked apn settings and it was correct. I also checked mms setting of my phone message app.

my phone is oneplus9.

Re: cannot send and download mms message

computergeek541 — Mon, 27 Jan 2025 20:59:45 GMT

@jeffrayhuang wrote:
Since I subscribed to public mobile from about a month ago, I was not able to send and download mms messages. Before I moved here, it was all fine with other carriers. I checked apn settings and it was correct. I also checked mms setting of my phone message app.
my phone is oneplus9.

I have seen some previous discussion about the APN settings not working on some devices unless the sp.mb.com is saved with that address in all capital letters.

Re: cannot send and download mms message

jeffrayhuang — Mon, 27 Jan 2025 21:10:32 GMT

I just tried and it still did not work. But thanks.

Re: cannot send and download mms message

softech — Mon, 27 Jan 2025 21:49:36 GMT

@jeffrayhuang

With OnePlus, there might be a bit more work than simply Reset Network or updating APN. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
(or try:  http://aliasredirect.net/proxy/mmsc)
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: cannot send and download mms message

jeffrayhuang — Mon, 27 Jan 2025 23:53:55 GMT

I applied your settings and it works. I really appreciate your help.

Re: cannot send and download mms message

abcde12345 — Thu, 06 Nov 2025 03:28:15 GMT

Thanks, this fixed my Asus. It was working before, but I think the settings got nuked trying to fix roaming on my second carrier's sim with a network refresh. (Dual-sim) For some reason there were the Telus and Koodo APNs available as well after the new defaults came in.

Capitalization was the key! SP.MB.COM