topic Re: Phone Not Working in Get Support

Phone Not Working

Anne60 — Thu, 06 Nov 2025 02:34:50 GMT

My plan was automatically renewed in October but today I’m not able to make any outgoing calls

Re: Phone Not Working

Socrates8567 — Thu, 06 Nov 2025 02:36:45 GMT

@Anne60 wrote:
My plan was automatically renewed in October but today I’m not able to make any outgoing calls

Have you tried rebooting your phone? Have you tried to reset your network settings? Have you dialed 611 to confirm your bill is paid? What phone are you using? Is it still a valid phone to use with pm? You can check here by entering your imei number.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Phone Not Working

hTideGnow — Thu, 06 Nov 2025 02:37:17 GMT

hi @Anne60

are you in Calgary or Vancouver? there are active service issues there
https://productioncommunity.publicmobile.ca/t5/Get-Support/Mobile-Outage-in-Vancouver-and-Calgary/td-p/1382288

and your mobile data works, and you can receive inbound calls?

Try reboot phone and reset network settings

Re: Phone Not Working

Anne60 — Thu, 06 Nov 2025 02:58:29 GMT

Thanks for your reply Samsunga31

i’m using an apple 14. I called 611 and they told me to go through the community. They confirmed that my next payment is due November 16, 2025, so I don’t think that that’s the issue. I need to get in touch with an agent but the system won’t allow me to create a ticket.

Re: Phone Not Working

Socrates8567 — Thu, 06 Nov 2025 03:02:06 GMT

Here is where you create a direct ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And this is where they respond... hopefully.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Ya, the iPhone 14 is perfect. Try this for me if you wouldn't mind.

On your iPhone 14, go to Settings, General, Transfer or Reeset iPhone, reset, Reset Network Settings. It MAY depending on the software, erase Wifi and Bluetooth save info. And once that's been done, reboot the phone. This might help reconnect to the network.

Re: Phone Not Working

hTideGnow — Thu, 06 Nov 2025 03:15:11 GMT

hi @Anne60

your account is up, sound like just some hiccups

did you try Reset network settings as said above?

Also, test your sim card on another phone, that will force an account refresh and could resolve your problem

Re: Phone Not Working

Anne60 — Thu, 06 Nov 2025 03:15:50 GMT

Thanks, tried to re-set but it didn’t work. I send a message using the link you gave me, hoping that an agent will see it.

Thanks so much for your help Samsunga!

Re: Phone Not Working

Anne60 — Thu, 06 Nov 2025 03:18:33 GMT

unfortunately I don’t have another phone

Re: Phone Not Working

CSA_PM — Thu, 06 Nov 2025 14:57:28 GMT

Thank you for the escalation! The customer is in contact with an agent.