topic I thought I was charge for my main subscription and addon and by accident discontinued my subscripti in Get Support

I thought I was charge for my main subscription and addon and by accident discontinued my subscripti

pharma — Thu, 06 Nov 2025 02:27:18 GMT

Due to very confusing web site that shows as two separate charges, I think I have discontinued my service.
it looks like this:

I don't have an access to my previous bills!!! what a joke!
I have this message:

and the following, if anyone can clarify it for me ( long time ago I did some add ons for a month or so, there might be leftover data):

can I reinstate the same plan? and what that plan includes? it used to be 1000 minutes and 4.4GB with international. Is there a way to talk to a person at all?
too bad I might need to switch after years and years with public mobile

Re: customer support agent?

pharma — Thu, 06 Nov 2025 02:12:41 GMT

Thanks for this. I also thought it is a double charge the way it was presented and I thought I'm being charged for ad on and by accident cancelled my phone subscription and the plan! how helpful??? This thing with no agents and web site that sucks doesn't really work. I don't even receive my bill into my email account as I used to years ago.

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

hTideGnow — Thu, 06 Nov 2025 02:29:49 GMT

hi @pharma

did you ask your bank/credit card to make a chargeback on a PM charges?

you will have to discuss with PM support and they might be able to reinstate your service, but you will have to pay by voucher for 12 months before you can use credit card to pay again

Just talk to PM agent first and hope for the best, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

pharma — Thu, 06 Nov 2025 03:06:35 GMT

no, I haven't reversed the charge via credit card. I just clicked "unsubscribe" thinking I'm unsubscribing from some old add on that stayed there, but actually was my main subscription.
I already sent them pm

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

hTideGnow — Thu, 06 Nov 2025 03:12:54 GMT

hi @pharma

when did you unsubscribe it and how long the account was suspended?

Call 1-855-4PUBLIC from another phone and enter your number, if the system can find the account, then all you need to do is to login My Account and click Pay and Resume Services now and make a payment

if the system cannot find the account, then you will have to message PM support agent and ask them for further help

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

pharma — Thu, 06 Nov 2025 03:45:39 GMT

the account still works and I can call from that phone number. it happened few hours ago. they are not responding to their private messages. It is paid until november 25th, I think. it was on automatic payments

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

hTideGnow — Thu, 06 Nov 2025 04:01:42 GMT

hi @pharma

you have a $15 plan now, which will becomes $18 in Nov renewal as all $15 subscribers will see a $3 hike, there is no way to avoid that

if your question is that you are confused about the usage breakdown, the line "250Mb at 3G speed" is your monthly data, you only used 152.29 Mb out of the 250/MB

you see in the odometer 0.85/5.24GB, which is a number much bigger than your 250Mb month, because that is a total of all data you have including the Christmas bonus add-ons from couple years ago. The 0.85 is the total usage from all bonus add-on and this month usage, similarly, the 5.24GB is the total data you have including the bonus add-on and your current cycle's 250Mb

So, everything looks good and there is no change to your plan, except you will see a $3 price hike in next renewal

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

pharma — Thu, 06 Nov 2025 05:01:05 GMT

I rarely ever logged into my account, as this is my spare phone, hence not much happening. Thanks so much for explainer. Yes, I saw today the message they are increasing the rates. Are yearly discounts gone? I have this phone for X number of years and every year they would reduce the monthly charge for 1 dollar. is that zeroed out?

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

pharma — Thu, 06 Nov 2025 05:12:25 GMT

If I go to change my plan as I cannot resubscribe. wouldn't this be better plan than my old:

Re: I thought I was charge for my main subscription and addon and by accident discontinued my subscr

CSA_PM — Thu, 06 Nov 2025 12:59:27 GMT

Hello @ pharma,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage