topic Re: Phone Number and DATA not working in Get Support

Phone Number and DATA not working

ammiratiseb — Thu, 06 Nov 2025 00:20:14 GMT

I activated my phone number 2h ago. Turned off and turned back home still doesn’t work. Transferred from Telus.

Sansan — Wed, 05 Nov 2025 21:05:08 GMT

Hi did you remove your Telus SIM card?

You replied to the SMS from Telus re the transfer?

Reset networks and restart phone.

ammiratiseb — Wed, 05 Nov 2025 21:06:50 GMT

Yes, I replied to SMS from Telus for re the transfert, I also restart network, airplane mode, restart phone etc. nothing is working so far.

Sansan — Wed, 05 Nov 2025 21:11:24 GMT

Ok then send a message to customer service to look into it for you.

ammiratiseb — Wed, 05 Nov 2025 21:12:46 GMT

Hi Sansan,

Thank you for your replies. I thought the customer service was here, haha. I submitted a Ticket. Thank you.

Sansan — Wed, 05 Nov 2025 21:15:47 GMT

We are all customers here. First point of contact for general troubleshooting and assistance.

The employees of Public Mobile will reply privately.

You can't receive incoming calls either?

ammiratiseb — Wed, 05 Nov 2025 21:21:59 GMT

Correct, my friend just tried to call me, it doesn't work.