topic Re: Community user name in Get Support

Community user name

4MikeB — Wed, 05 Nov 2025 19:10:47 GMT

How do I change my community name?

Re: Community user name

slusagm — Wed, 05 Nov 2025 19:13:58 GMT

generally you can't

but if you have a valid reason, then ask PM and they might help

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Community user name

hairbag1 — Wed, 05 Nov 2025 19:14:03 GMT

@4MikeB

'ya can't...I asked that same question and the Customer Support group said no.

Re: Community user name

hTideGnow — Wed, 05 Nov 2025 19:24:30 GMT

hi @4MikeB

we were actually able to do it at one point. But some "smart" guys "overuse" it, like changing names multiple times a day and PM decides to remove that functions. So, we suffers from the great works of couple bad apples

Re: Community user name

computergeek541 — Thu, 06 Nov 2025 00:13:47 GMT

@hTideGnow wrote:
hi @4MikeB
we were actually able to do it at one point. But some "smart" guys "overuse" it, like changing names multiple times a day and PM decides to remove that functions. So, we suffers from the great works of couple bad apples

The option was never actually supposed to be available unless you're someone who works for Public Mobile or if you're an oracle.

Re: Community user name

hTideGnow — Thu, 06 Nov 2025 00:31:19 GMT

hi @computergeek541

when the Community was upgraded couple years ago, we were able change the Community name ourselves. But I think it was only good for a week or two. I messaged CS agent, I was told the Oracle team suggested to have it removed as it was abused. From my observation, that function was "tested" too many times by the "beverage" member and his so many accounts