topic Data not working in Get Support

Data not working

Nikshan — Thu, 06 Nov 2025 00:15:35 GMT

I have already subscribed but today is the last day but data is not working

edited by computergeek541: changed category label as discussion isn't related to Community

Re: Data not working

Nikshan — Wed, 05 Nov 2025 18:32:24 GMT

I want to do now that same subscription

Re: Data not working

slusagm — Wed, 05 Nov 2025 18:35:02 GMT

new subscription?

voice calls work? Try reboot phone and reset network settings

if that does not work, ask PM to reprovision the account for you.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data not working

hairbag1 — Wed, 05 Nov 2025 18:45:00 GMT

@Nikshan

if you wish to renew your current plan earlier than regular renewal date, you need to get Customer Support to do that.