topic Re: email in Get Support

email

kckeng1 — Wed, 05 Nov 2025 03:22:08 GMT

i changed my profile email and now cannot log into account

please advise

Handy1 — Wed, 05 Nov 2025 03:24:29 GMT

@kckeng1 You can try the forgot email option and see if you get code sent to it to log in , if still no luck get support to help you log back in

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

slusagm — Wed, 05 Nov 2025 03:38:18 GMT

To rule out if it is just a browser cache or app cache issue, please login My Account using browser with incognito mode

And try Reset password and login again

But if above don't help, then ask PM to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: