topic Re: three tasks ... too much? in Get Support

three tasks ... too much?

mps434 — Wed, 05 Nov 2025 00:59:53 GMT

Tried to submit a ticket dealing with linked subjects. It bounced.

#1. Credit card failed last month, so I want to pay for October plan so my service is restored.

#2. Want to change my phone and data plan once October is paid for.

#3. Want to get onto the 90-day payment plan.

It's great that community advice is available. I spent about 2 hours trying to get answers to my questions via PM website. Very frustrating.

MPS434

Re: three tasks ... too much?

slusagm — Wed, 05 Nov 2025 01:21:02 GMT

for submit ticket, since it bounced, you can try message them

message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

#1. Login My Account and click Pay to resume services. If that does not work, buy a voucher from Shoppers drug mart and load the voucher on My Account or dial *611

#2. Login My Account and go to Change Subscription. Pick a plan and select Change on Renewal

#3. Sorry, no 90 days plan at the moment

Re: three tasks ... too much?

mps434 — Wed, 05 Nov 2025 09:19:45 GMT

Clear instructions. Thank you, slusagm. Will follow your plan tomorrow.

Re: three tasks ... too much?

CSA_PM — Wed, 05 Nov 2025 16:19:24 GMT

Hello @ mps434,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage