topic Re: Renewal in Get Support

Renewal

KaylaLandry — Tue, 04 Nov 2025 21:03:02 GMT

My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????

Re: Renewal

computergeek541 — Tue, 04 Nov 2025 21:07:43 GMT

@KaylaLandry wrote:
My phone bill is $57 and I have $70 already in my account ready to use. I am unsure of how to make them take the money from my account as I’ve used 95% of my data and need it for work. Can someone PLEASE help me????

There are no pay per use charges at Public Mobile. To get more data, you can purchase a Canada-wide data add-on, but remember that these add-ons expire after 30 days from the date of purchase. If you decide instead to renew your plan early, you'll need to ask a Public Mobile customer support agent to set that up for you.

Re: Renewal

KaylaLandry — Tue, 04 Nov 2025 21:09:22 GMT

Every time I try to get support it tells me “this service is unavailable” 😞 I don’t know why.

Re: Renewal

computergeek541 — Tue, 04 Nov 2025 21:10:51 GMT

@KaylaLandry wrote:
Every time I try to get support it tells me “this service is unavailable” 😞 I don’t know why.

I have escalated this. CSA_PM from Public Mobile will contact you.

Re: Renewal

kb_mv — Tue, 04 Nov 2025 21:11:15 GMT

@KaylaLandry wrote:
Every time I try to get support it tells me “this service is unavailable” 😞 I don’t know why.

@KaylaLandry If the ticketing system is giving you difficulties try direct messaging them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch your envelope (inbox) for a reply. Might take a few hours.

Re: Renewal

KaylaLandry — Tue, 04 Nov 2025 21:14:33 GMT

Thank you soo much! I will try this.

Re: Renewal

CSA_PM — Tue, 04 Nov 2025 21:17:02 GMT

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.