topic Re: E SIM Fraud in Get Support

E SIM Fraud

Aden77 — Mon, 03 Nov 2025 23:16:34 GMT

Hi there, Im in desperate need of help with my account, currently under a new account because I can't access my other account. Someone has gotten into my account took my SIM card and phone number and now I can't access it at all.

I don't know what to do!?

thanks

Re: E SIM Fraud

Socrates8567 — Mon, 03 Nov 2025 23:18:21 GMT

Hello.

You can reach a csa to assist you. Here is the link to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E SIM Fraud

hairbag1 — Mon, 03 Nov 2025 23:20:34 GMT

@Aden77

use this link to message Customer support to deactivate your old account and get directions to get a new account established..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E SIM Fraud

hTideGnow — Mon, 03 Nov 2025 23:21:22 GMT

hi @Aden77

Ask PM support to help, and to suspend the account for now, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: E SIM Fraud

Aden77 — Tue, 04 Nov 2025 00:34:34 GMT

Ive been speaking with PM support but he can't trace an account. I've been with public for long time and used the same number. He can not find an account with the phone number provided.

Re: E SIM Fraud

Socrates8567 — Tue, 04 Nov 2025 00:40:39 GMT

I know this sounds odd but... have you tried to call the number?

When was the last payment you made? They should be able to trace your credit card payment.

Re: E SIM Fraud

hTideGnow — Tue, 04 Nov 2025 00:41:16 GMT

hi @Aden77

i hope the one who took over your account has not change the phone number yet.

call 1-855-4PUBLIC, enter your phone number, does the system recognize your phone number? If not, that mean the person already changed the phone number. If that is the case, last to do is to call your credit card and reverse the last PM transaction, that would put your account in suspended mode immediately, but that could also mean you are giving up the account and the phone number

and btw, how you got your account compromised?

Re: E SIM Fraud

Aden77 — Tue, 04 Nov 2025 00:58:28 GMT

They do not recognize my number, I don't know where to go from here

Re: E SIM Fraud

Aden77 — Tue, 04 Nov 2025 01:00:09 GMT

I tried calling the number and its says the call can't be completed

Re: E SIM Fraud

hTideGnow — Tue, 04 Nov 2025 01:03:13 GMT

hi @Aden77

the person already changed your phone number

i suggest you just give up the account and phone number. If you are ready, call your bank and ask them to reverse the last PM charges

but if you still want to give it a final attempt, talk to PM support and ask if they can trace from the payment card and hope to locate your account back

Re: E SIM Fraud

Aden77 — Tue, 04 Nov 2025 01:03:27 GMT

I think the got my ESIM and then they were able to get everything after that. They got into my banking and tried to access money but my bank flagged it right away.

Re: E SIM Fraud

Socrates8567 — Tue, 04 Nov 2025 01:12:27 GMT

@hTideGnow wrote:
hi @Aden77
the person already changed your phone number
i suggest you just give up the account and phone number. If you are ready, call your bank and ask them to reverse the last PM charges
but if you still want to give it a final attempt, talk to PM support and ask if they can trace from the payment card and hope to locate your account back

Actually @Aden77 I would ask your credit card company to reverse the last two or three payments to make it more of an identifiable amount so public mobile can red flag it to the last 4 digits of your credit card. If they see one payment reversed, it won't catch their attention. The higher amount and three payments will catch their attention and hopefully locate your account.

Re: E SIM Fraud

hTideGnow — Tue, 04 Nov 2025 01:45:36 GMT

@Socrates8567 wrote:
Actually @Aden77 I would ask your credit card company to reverse the last two or three payments to make it more of an identifiable amount so public mobile can red flag it to the last 4 digits of your credit card. If they see one payment reversed, it won't catch their attention. The higher amount and three payments will catch their attention and hopefully locate your account.

HI @Socrates8567

you under-estimated the efficiency of PM system , just the last credit card payment reverse and the system will flag the account and suspend it within an hour

also, credit card won't allows you to reverse 2 or 3 transactions of the same merchants unless you have a very valid reason. The fact that the account was compromised wont be a good enough reason for them to allow to reverse 2 or 3 payments