topic Re: Text message in Get Support

Text message

Ruichuanyao — Mon, 03 Nov 2025 20:43:19 GMT

I have a new phone number using my old phone number’s account, as my old number expired, but text message still sent to my old phone number , where I can switch the text messages to my new phone number?

thanks

Re: Text message

BKNS27 — Mon, 03 Nov 2025 20:47:04 GMT

@Ruichuanyao

Try rebooting your phone by powering off then back on.

If that didn’t work then reset the Network Setting on your phone.

If both suggestions didn’t work then you need to click on the Chat icon and type in Submit a Ticket then Contact for an agent to help you.

Re: Text message

softech — Mon, 03 Nov 2025 20:47:25 GMT

@Ruichuanyao

did you port in your phone number? how you "change" the phone number?

if you ported your phone number, remove the old sim card and then reboot phone and Reset network settings

if you just requested a new phone number from My Account or Profile page, then you try reboot phone and Reset network settings as well.

if that does not work, let us know if you are using iPhone or Android and if you have only trouble with SMS or trouble with iMessage/RCS as well

Re: Text message

Ruichuanyao — Mon, 03 Nov 2025 21:15:27 GMT

No I had one number stop using more than 90 days so I got a new number still using my same account