topic Where is the 5G in Get Support

Where is the 5G

Cait90 — Mon, 03 Nov 2025 19:48:54 GMT

Hello I pay for the plan that promises 5G speed and I have best have one maybe two bars of LTE but will drop down too as low as 3G. I don’t understand why the connectivity is so low is this because I have an eSIM would it be better if I bought an actual SIM card?

Re: Where is the 5G

hTideGnow — Mon, 03 Nov 2025 19:54:00 GMT

HI @Cait90

eSIM and sim card are no different in terms of network reception

but first of all, what phone do you have

Re: Where is the 5G

Handy1 — Mon, 03 Nov 2025 20:32:59 GMT

So you have 5G plan @Cait90 .couple things to remember is that even with 5G plan you need to have 5G capable phone not only that it has to be supported on public mobile white list for 5G for example Samsung galaxy S30 is 5G capable phone , but is not support for z5G on public mobile . Lay thing to ensure is that you have set phone to 5G or automatic in phone settings and that you are in 5G area

Re: Where is the 5G

kb_mv — Mon, 03 Nov 2025 20:37:10 GMT

@Cait90 If your phone is 5G capable you will see 5G on the top of the screen when in range of a 5G antenna. If it isn't in range (check your area) it will connect to the next best network which is LTE. If your phone is not 5G capable you can still use a 5G plan for all the data but it will of course read LTE. 3G is going the way of the dinasaur at some point in the future.

Edit: didn't see @Handy1 post as I was typing at the time. Apologies if stuff repeated.