topic Re: Cannot resubmit payment without changing plan in Get Support

Cannot resubmit payment without changing plan

APubMobileUser — Mon, 03 Nov 2025 17:31:26 GMT

I received a message that my payment failed for some reason (didn't say why). When I go into the portal to resubmit the payment, it's trying to force me to change my plan. This is unacceptable—I do not want to change my plan, I just want to make my payment. How do I get around this?

I've updated my payment info to ensure that it's correct.

Re: Cannot resubmit payment without changing plan

hTideGnow — Mon, 03 Nov 2025 17:35:20 GMT

hi @APubMobileUser the change plan probably just a system error, or system cannot find your My Account. Ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot resubmit payment without changing plan

hairbag1 — Mon, 03 Nov 2025 17:46:32 GMT

@APubMobileUser

what plan do you have...if you usually have the $15 plan, be aware that the cost of that plan has changed to $18 plus taxes.

Re: Cannot resubmit payment without changing plan

APubMobileUser — Mon, 03 Nov 2025 17:49:40 GMT

I was on the $35/month plan, which is why I didn't want to change—now they're trying to force me to pay $40 for the same plan. They can't just change it arbitrarily, can they?

Re: Cannot resubmit payment without changing plan

APubMobileUser — Mon, 03 Nov 2025 17:49:49 GMT

Will do, thanks!

Re: Cannot resubmit payment without changing plan

hairbag1 — Mon, 03 Nov 2025 17:55:14 GMT

@APubMobileUser wrote:
I was on the $35/month plan, which is why I didn't want to change—now they're trying to force me to pay $40 for the same plan. They can't just change it arbitrarily, can they?

As per instruction from @hTideGnow , contact Customer Support and I'm certain they can fix this for you. As far as I know, your current $35 plan is still in effect unless you've changed it yourself.

Any time Public Mobile changes the cost or plan details, they'll give us 30 days notice of the planned changes. Only rarely have they changed plan costs but gave everyone plenty of advance notice.