Payment

Keiko51 — Mon, 03 Nov 2025 17:16:42 GMT

Hi, I have question. I could activate my account on Sep.24 and this was first payment but there is another charge on Sep.16th, same amount $22 regarding from my master card statement. Could you find out what this for? I remember I created my account on Sep.16th but could not activate because of could not download your App

Thank you Keiko

Re: Payment

hTideGnow — Mon, 03 Nov 2025 17:22:52 GMT

hi @Keiko51

maybe you activated 2 accounts instead of one. You need to get PM to sort it out or both accounts could see recurring charges

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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topic Re: Payment in Get Support

Payment

Re: Payment