topic Re: Cancelling subscription in Get Support

Cancelling subscription

Alalehfathi — Mon, 03 Nov 2025 16:54:35 GMT

I subscribed two days ago but my phone couldn’t connect to public Mobil. My credit card was charged and I received no service. After many attempts to connect with zero customer support, I want to cancel subscription and ask for refund. Extremely frustrated.

Re: Cancelling subscription

hTideGnow — Mon, 03 Nov 2025 16:56:05 GMT

hi @Alalehfathi

check with PM support agent and they might be able to resolve it. If not, they will arrange refund

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling subscription

Dunkman — Mon, 03 Nov 2025 17:10:16 GMT

@Alalehfathi

Sorry to hear about your troubles. I will try to escalate with CSA_PM, who should private message you within 30 minutes. Hopefully, help with successful activation or potentially offer refunds.

Re: Cancelling subscription

CSA_PM — Mon, 03 Nov 2025 17:12:38 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancelling subscription

CSA_PM — Mon, 03 Nov 2025 17:13:24 GMT

Thank you for the escalation! The customer is in contact with an agent.