topic Re: no cell signal in Get Support

no cell signal

Dsveo — Mon, 03 Nov 2025 14:56:44 GMT

No cell signal at all in Kincardine.

Re: no cell signal

CSA_PM — Mon, 03 Nov 2025 14:59:28 GMT

Hello there.

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: no cell signal

hTideGnow — Mon, 03 Nov 2025 15:08:34 GMT

HI @Dsveo

did you try Reboot phone and Reset network settings?

did you try manual connection and choose Public Mobile? Kincardine is right on Lake Huron, not sure if it picked up US signal

Re: no cell signal

Ryoken3113 — Mon, 03 Nov 2025 15:11:55 GMT

Hey @Dsveo , seeing same issue. My phone is on PM and my Wife's is with Bell. Both out.

PM/Bell Outage in Kincardine?

Ryoken3113 — Mon, 03 Nov 2025 15:15:19 GMT

Both my wife's phone and mine are showing "Emergency Calls Only" since at least 9:30 this morning. Not seeing anything on the Bell site about an outage. Closest Telus outage is in Ottawa, so not likely related.

Re: PM/Bell Outage in Kincardine?

hTideGnow — Mon, 03 Nov 2025 15:22:07 GMT

hi @Ryoken3113

you probably have checked the Telus site already

https://www.telus.com/en/bc/outages

yes, no confirmed outage there. But PM and Telus relies on Bell network in Ontario. So, it is likely a Bell issue

Re: PM/Bell Outage in Kincardine?

slusagm — Mon, 03 Nov 2025 15:23:03 GMT

This is just a community forum. I think you should report the outage formally

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: PM/Bell Outage in Kincardine?

Ryoken3113 — Mon, 03 Nov 2025 15:23:21 GMT

Yeah Telus site shows the closest outage is Ottawa. I'm assuming this is something they don't know about yet. Hoping someone at PM can escalate.

Re: PM/Bell Outage in Kincardine?

Ryoken3113 — Mon, 03 Nov 2025 15:24:32 GMT

Thanks for the info! I was under the impression we needed to open an issue on the community to start a ticket but obviously that is incorrect! Someone from support did reach out and I am working with them now.

Re: no cell signal

Dsveo — Mon, 03 Nov 2025 15:54:54 GMT

Did that. No luck.

Re: no cell signal

Dsveo — Mon, 03 Nov 2025 21:13:48 GMT

Ours just came back on.