topic I'm in the EU and unable to log in to my Public Mobile account. in Get Support

I'm in the EU and unable to log in to my Public Mobile account.

Nfr — Mon, 03 Nov 2025 15:35:12 GMT

I'm currently in the EU and unable to log in to my Public Mobile account. When I try to sign in, I receive the following message:

“We’ve noticed you have an active Public Mobile service and would like to confirm your full access.”

However, I don’t have access to my original phone number right now, so I can’t complete the verification process.

I’m able to log in to my Eversafe ID and have already updated it with another number, but the Public Mobile portal still keeps asking for verification using my original number.

Could you please advise how I can regain access to my account while I’m abroad?

Re: I'm in the EU and unable to log in to my Public Mobile account.

hTideGnow — Mon, 03 Nov 2025 15:38:08 GMT

hi @Nfr

the error means your have not complete the first time 2FA sent via SMS, you have to do that before you will get the option to get the code via email

so, you will need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I'm in the EU and unable to log in to my Public Mobile account.

softech — Mon, 03 Nov 2025 15:39:02 GMT

@Nfr

I have escalated your ticket on your behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I'm in the EU and unable to log in to my Public Mobile account.

CSA_PM — Mon, 03 Nov 2025 15:42:57 GMT

Thank you for the escalation! The customer is in contact with an agent.