My new plan did not change on my billing cycle last month

siamak1968 — Mon, 03 Nov 2025 14:28:19 GMT

I request a change of plan last mont to the new $35 plan with 75 gig of data and it did not change on my cycle and the plan is still active on my profile but nothing has changed even I changed my payment amount to $35 what do I do I really like to change my plan to this one before it is gone can any body help me change the plan to the new unlimited Can Us Mexico with 1000 minutes included for $35 a month.....

Re: My new plan did not change on my billing cycle last month

hTideGnow — Mon, 03 Nov 2025 14:29:26 GMT

hi @siamak1968

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if you see the same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: My new plan did not change on my billing cycle last month in Get Support

My new plan did not change on my billing cycle last month

Re: My new plan did not change on my billing cycle last month