topic Re: Promo not applied in Get Support

Promo not applied

Shandes — Mon, 03 Nov 2025 03:29:54 GMT

I received a promo for 1GB data at $18/month via text on October 10th. I replied YES and was given confirmation via text that the promo would be applied at the next billing cycle. It wasn't applied on October 24th (when my plan renewed).

Re: Promo not applied

slusagm — Sun, 02 Nov 2025 22:18:18 GMT

Try login My Account again using browser with incognito mode to double check

If still not see the new plan, ask PM to check

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Promo not applied

Socrates8567 — Sun, 02 Nov 2025 22:19:07 GMT

@Shandes wrote:
I received a promo for 1GB data at $18/month via text on October 10th. I replied YES and was given confirmation via text that the promo would be applied at the next billing cycle. It wasn't applied on October 24th (when my plan renewed).

Hello.

That is odd. You can reach a csa to find out what happened.

Via Chatbot or Direct Link

And view their response here.

Re: Promo not applied

hairbag1 — Sun, 02 Nov 2025 22:46:09 GMT

@Shandes

have you rebooted your cell lately ? That can clear up some issues and hopefully it'll help in your case...give it a try if you haven't done so.