topic Re: I'm porting in to public mobile. in Get Support

I'm porting in to public mobile.

AMINURR — Mon, 03 Nov 2025 03:35:52 GMT

When to insert public Mobile SIM in.

Will I receive final email from public to replace SIM?

Re: I'm porting in to public mobile.

Chalupa_Batman — Sun, 02 Nov 2025 21:16:07 GMT

@AMINURR wrote:
When to insert public Mobile SIM in.
Will I receive final email from public to replace SIM?

Can you elaborate? Your question isn't clear enough.

Re: I'm porting in to public mobile.

AMINURR — Sun, 02 Nov 2025 21:20:35 GMT

I did all steps, and receive email from public- plz note it may take 5 hours for us to transfer your number from your previous provider.

I check previous provider SIM status, it's inactive now.

Do I replace SIM now ?

Thanks

Re: I'm porting in to public mobile.

slusagm — Sun, 02 Nov 2025 22:12:03 GMT

Make sure your remove the old sim card and disable old esim

Then, Reboot phone and Reset Network Settings

If you need PM to help, open ticket, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: I'm porting in to public mobile.

Chalupa_Batman — Sun, 02 Nov 2025 22:12:21 GMT

Sorry for the delay @AMINURR was watching NFL Football.

Now, you can turn off your phone, take out the old SIM card, insert the new Public Mobile SIM card and then reboot your phone. If it doesn't work right away, go to your network settings and reset them and reboot. This will force a connection to the Public Mobile network.