topic Re: customer service in Get Support

customer service

bline — Sat, 01 Nov 2025 21:38:42 GMT

who can help to make a payment and activate my phones?

Re: customer service

hTideGnow — Sat, 01 Nov 2025 21:42:27 GMT

hi @bline you have to make the payment yourself

https://myaccount.publicmobile.ca/en/account/payment/funds/card

or if you cannot login, you can buy voucher from Shoppers Drug Mart or Loblaws and load the voucher using *611

For safety, PM agent would not help to make payment for you. But if you have trouble logging in, you can ask them to help with login, you can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: customer service

BKNS27 — Sat, 01 Nov 2025 21:43:49 GMT

@bline

Did you dial 611 or call 1-855-4PUBLIC from another phone to make a manual payment with a CC or debit on file to restore service?

Re: customer service

bline — Sat, 01 Nov 2025 21:44:37 GMT

thank you!

Re: customer service

bline — Sat, 01 Nov 2025 21:51:40 GMT

I can log in. but stuck in SIM card number

Re: customer service

hairbag1 — Sat, 01 Nov 2025 21:54:39 GMT

@bline

you MUST download the Public Mobile app to create a new account successfully. Have you done that yet ?

Re: customer service

hTideGnow — Sat, 01 Nov 2025 21:55:23 GMT

hi @bline that means the system cannot find your account, some glitches. You need to ask PM to help to resolve it, or buy voucher to load it by calling 1-855-4PUBLIC from another phone

Re: customer service

bline — Sat, 01 Nov 2025 21:58:14 GMT

I did it. didn't work for CC. maybe buy vouchers to try

Re: customer service

Socrates8567 — Sat, 01 Nov 2025 22:08:58 GMT

@bline wrote:
I did it. didn't work for CC. maybe buy vouchers to try

Hello.

Public Mobile website caching issues are often resolved by clearing your browser's cache and cookies, then closing and restarting your browser completely. Other common solutions include using a different browser, trying Incognito or Private mode, or, for mobile users, updating the Public Mobile app or clearing its cache and data in your phone's settings.

I tried updating my credit card yesterday and failed the first time. I went into my browser settings, cleared the cache, cookies and history, restarted my browser, and was able to successfully update to a different credit card. I feel you may have tried to enter it too many times. The system does have a security feature from trying too many times. You may need to wait a full 24 hours before trying again. As you mentioned, you may purchase a voucher and since you can log in, you should be able to add the voucher to your account and make a payment.