topic Re: CS_Agent in Get Support

CS_Agent

Leo6350 — Sat, 01 Nov 2025 17:10:32 GMT

My credit card was not updated. My daughter's account was suspended. I updated the account and her phone still doesn't work. How can o fix this?

Handy1 — Sat, 01 Nov 2025 17:20:35 GMT

@Leo6350 After updating crest card you have to make manual payment

please use this link to load funds and trigger the renewal

hTideGnow — Sat, 01 Nov 2025 17:35:56 GMT

hi @Leo6350 login My Account on your daughter's account and click Pay and Resume services now

you can also make a payment using this link

And some people have the issue lately that payment was made manually but service not resumes, in such case, ask PM to help

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27 — Sat, 01 Nov 2025 18:22:27 GMT

If the CC was updated in the correct account and not your account if you have one. Just reboot your phone by powering off then back on.