topic Re: Cannot Transfer back from eSIM to physical SIM Card in Get Support

Cannot Transfer back from eSIM to physical SIM Card

pelley6 — Sun, 02 Nov 2025 06:37:29 GMT

I bought a new iPhone with eSIM only that overheated. Returned it. Trying to revert back to previous iPhone with NEW physical SIM card. However, the PM App is repeatedly on sending the verification code via SMS. No SIM card, no SMS access. I’ve switched to sending the Code to email. I get the code, log in and automatically I’m asked for SMS verification. Without verification I cannot contact The Community. I took off the two step verification but of course it just reversed back without an active SIM.
Finally, someone in CS gave me an outside link for my browser which has allowed me to ask this question.

This has been going on for 3 days. I have had no phone service. I’ve been locked out of my own phone by PM for hours at a time.

11 years of being a loyal PM customer and I cannot even access my own account.
Anyone have a solution besides switching to a new service provider.

Re: Cannot Transfer back from eSIM to physical SIM Card

Handy1 — Sat, 01 Nov 2025 17:23:04 GMT

@pelley6 If you have new physical SIM card and can’t get logged in to sim swap the number , you can ask support to help sim swap the number for you and the you will have code sent to your number on new physical SIM card

Re: Cannot Transfer back from eSIM to physical SIM Card

hTideGnow — Sat, 01 Nov 2025 17:37:29 GMT

hi @pelley6

you need PM support agent to help , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage