topic Re: Customer support Doesn't respond in Get Support

Customer support Doesn't respond

123Denis — Sun, 02 Nov 2025 06:37:56 GMT

Hi, I have submitted serveral tickets but the customer support doesn't respond to them

Re: Customer support Doesn't respond

hTideGnow — Sat, 01 Nov 2025 14:58:08 GMT

hi @123Denis you checked your community inbox for their reply?

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, message them again

Re: Customer support Doesn't respond

Dunkman — Sat, 01 Nov 2025 14:58:09 GMT

@123Denis

When did you submit the tickets? It can take up to 48 hours to respond. Usually within a few hours, but weekends, the wait times can be longer. There was a ticketing issue last week, but it was resolved (Oct 22-23).

If more than 2 days, you might want to send a private message to CS_Agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, what is the issue? Maybe the community members here can help. We are customers like yourself, but often can provide troubleshooting advice without the need of CSA.

Re: Customer support Doesn't respond

123Denis — Sat, 01 Nov 2025 15:00:58 GMT

Yes, I had to submit 2 tickets and also send a private message to the cs_agent group

Re: Customer support Doesn't respond

hTideGnow — Sat, 01 Nov 2025 15:02:34 GMT

hi @123Denis what kind of help you need from PM support agent? we might be able to advise

Re: Customer support Doesn't respond

123Denis — Sat, 01 Nov 2025 15:05:43 GMT

I have difficulties moving my number from my current service provider to you guys and when I try doing it from the app, it says that I have to contact support

Re: Customer support Doesn't respond

hTideGnow — Sat, 01 Nov 2025 15:07:13 GMT

hi @123Denis so, you have not successfully completed the porting submission yet?

which carrier are you moving from? or from Koodo Prepaid account?

Re: Customer support Doesn't respond

123Denis — Sat, 01 Nov 2025 15:08:56 GMT

I am moving from Rogers

Re: Customer support Doesn't respond

hairbag1 — Sat, 01 Nov 2025 15:10:44 GMT

@123Denis

Use this link to dm Customer Support for FAST response…

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer support Doesn't respond

CSA_PM — Sat, 01 Nov 2025 15:19:19 GMT

Hi @ 123Denis

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage