topic Re: How to regain access without old email? in Get Support

How to regain access without old email?

Ebones — Fri, 31 Oct 2025 02:21:57 GMT

I cannot access my account via just using my phone number and don’t have access to the email that I used to register either.

Re: How to regain access without old email?

slusagm — Fri, 31 Oct 2025 02:23:54 GMT

PM can help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to regain access without old email?

hTideGnow — Fri, 31 Oct 2025 02:23:57 GMT

hi @Ebones

you will need PM support agent to sort it out

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to regain access without old email?

Ebones — Fri, 31 Oct 2025 09:58:58 GMT

Thank you I have sent a PM.

Re: How to regain access without old email?

Ebones — Fri, 31 Oct 2025 22:39:18 GMT

Still waiting for help, had emails and phone numbers all mixed up on my and the kids accounts, for whatever reason they cannot tell me which email is connected to my phone number? Sigh. I just want to cancel the services to this number because I switched to koodo and because I couldn’t get into my account to end the subscription I was charged again for the month. Such fun paying double.

Re: Still can’t access my account

slusagm — Fri, 31 Oct 2025 22:57:41 GMT

@Ebones if you can login to My Account, you can confirm the phone number linked on the Profile page

But look like you need PM to help to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Still can’t access my account

BKNS27 — Fri, 31 Oct 2025 23:04:27 GMT

@Ebones

The best time to port over to another carrier is a day or two before your renewal date. If you port out after your renewal date, you will charge for the following month plus from your new carrier.

Check with your CC company whether if the charges are pending or posted.

BTW, anyone can just enter anyone’s number to get the email…easy hacked.

All my accounts are stored in notes and password on my phone for future reference.

Re: Still can’t access my account

Ebones — Fri, 31 Oct 2025 23:20:35 GMT

I didn’t port to koodo, had both services going the past month and have been trying to cancel this week without access to my account, the charges went through again.