System is not process new credit card information

russp — Fri, 31 Oct 2025 18:09:54 GMT

PM system is not processing new credit card information (expiry date). Have used the Payment section of My Account several times and keep getting a "unable to process" message. The a;; cc info is the same except the new

Re: System is not process new credit card information

hTideGnow — Fri, 31 Oct 2025 18:11:05 GMT

hi @russp

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or Loblaws or No Frills and then load the voucher using *611 or My Account

This is the full list of retails that you can buy vouchers. Vouchers in some stores need to wait 24 hours, but vouchers from Shoppers and Loblaws can be redeemed immediately:
https://www.publicmobile.ca/en/payment-voucher

On top of physical stores, you can also buy online with extra service fess: buy from muskbird.com , ding.com , recharge.com

topic Re: System is not process new credit card information in Get Support

System is not process new credit card information

Re: System is not process new credit card information